Christmas is a good time for Best Buy to stay on my good side. Bo and I bought a laptop computer there not even a month ago. The dweeby salesman tried to sell us anti-virus software, to which we pointed out the advertised flyer on the shelf included a one year anti-virus protection so we didn't need it. He concurred and we left.
Fast forward to yesterday. Bo turned on the computer and it bombards him with bogus alerts saying computer is under attack. Pretty much wouldn't let him do anything without purchasing "software" to clean the computer. I start googling from my phone and find out it's a virus. Seriously? We should have anti-virus. I start looking at the McAfee I activated and it says my trial has expired?!
I'm pissed.
I made Bo get up and go to Best Buy to fight with me. Strength in numbers. He goes back to check out the advertisement while I wait in line - yep, "one year of anti-virus included." My blood starts boiling.
They send us to Geek Squad who initially rattles off a bunch of fixes in excess of $150. I'm feeling a little sunk but I keep trying to justify my case. It's likely I got the virus because my protection ran out, which should have been covered for a year. Geek man goes back to talk to computer department, comes back and tells me it's software that wasn't already installed on my computer but that should have been given to me with purchase. Bingo, we win. So, he offers to restore my computer and will give me the one year anti-virus that should have been included without the fee. Smart move, Best Buy.
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