Whew

OH MY GOODNESS GRACIOUS...cancelling and setting up new utilities is a nightmare. My first hiccup with the country/living outside county lines - internet access. Whatever would I do without it? We set up satellite dish since we can't get digital cable, which went pretty smooth. However, internet is a different story.

I called Charter yesterday to cancel my service since I thought we couldn't get it in our new house. The service man says no, they service my area and gives me an approx cost. Hmm. I call AT&T today to compare rates since I am told by our builder that they're our best bet. I speak with a rather unhelpful service lady who rattles on for 10 minutes only to tell me AT&T won't service my area. Great. I call Charter back thinking the decision has been made for me - I'll just renew with Charter. The service lady I am put in contact with says, nope, Charter services the areas in city limits near me, but not my physical address. We go downhill quick from here....

I get on AT&T's website to check any alternatives I have and come to find out, they do service my area with Broadband via Satellite - excellent. I call up AT&T and am put on hold for ONE HOUR AND FORTY MINUTES! I actually fell asleep on my couch with the phone to my ear listening to the elevator tunes. I keep thinking if they are this busy and I'm waiting this long, my endurance must be bumping me up the list over irritated people who hang up. Nope. I start searching around AT&T's website to find out if there's another number I could call. So, I get on my other cell phone and call only to be put on hold once again - more elevator music. I sit through 15 minutes of both phones singing when someone picks up on the second call I had made - excellent again. He proceeds to start looking up my address to ensure service when his computer acts up and the issue cannot be resolved quickly. What the heck? He takes down my name/number and promised to call me back tomorrow. So, we'll see. What a waste of an evening.